Client:

National Center for Lesbian Rights (NCLR)

http://www.nclrhelp.org

The Challenge:

NCLR’s Legal Team needed to convert a Help Desk Management Tool from an MS Access Database Solution on a Virtual Server environment to a secure web-based application. Requirements included functional updates to support their current workflow and optimized reporting for budget analysis and fundraising insights.

The Solution:

The Matic partnered with NCLR’s Subject Matter Experts (SME) to identify specific requirements for conversion and created an integrated solution specific to NCLR’s Help Desk workflow. Features included expedited conflict checking, full text search reporting, interface optimizations, and flexible reporting views.